Shipping policy
Thank you for shopping with us! We are dedicated to delivering your order as quickly and reliably as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
* **Peak Seasons:** During high-demand periods (such as Q4/holiday rush), processing times may extend up to 5 business days.
* **Separate Shipments:** If your order contains multiple items from different suppliers, they may be processed and shipped in separate packages to ensure you get your items as fast as possible.
You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with a global network of reliable carriers (including USPS, UPS, FedEx, and international logistics lines) to deliver your goods.
Delivery timeframes depend entirely on the origin of the product you purchase:
| Product Location | Destination | Estimated Delivery Time |
| **US Warehouse** | United States Only | 3 to 7 business days |
| **International Warehouse** | United States | 10 to 15 business days |
| **International Warehouse** | Worldwide (UK, EU, CA, etc.) | 10 to 20 business days |
3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will automatically receive a shipment confirmation email containing your tracking number(s). The tracking number will become active within 24–48 hours. You can track your package directly through our website tracking page.
4. International Shipping, Customs, Duties, and Taxes
We ship globally to most major regions, including North America, Europe, the United Kingdom, and Australia.
* **Customs/Duties:** Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
* **Shipping Restrictions:** We currently do not ship to Turkey. Additionally, certain items (such as liquids or items containing batteries) may have regional restrictions or require a physical street address for delivery.
5. Delays & Unforeseen Circumstances
While we make every effort to deliver your packages within the estimated timeframe, shipping timelines are estimates and not absolute guarantees. Deliveries may occasionally be delayed due to unforeseen factors such as customs inspections, severe weather disruptions, carrier backlogs, or global holidays.
6. Damages and Lost Packages
If you receive your order damaged, or if an item is defective upon arrival, please contact our support team immediately at gildandglimmer@gmail.com. Please save all packaging materials and damaged goods, and provide us with photos or video evidence so we can promptly arrange a free replacement or refund.