Refund policy
Thank you for shopping at Gild And Glimmer. We want to ensure you have a great experience with our products. Please review our policy regarding returns, refunds, and replacements below.
1. Returns & Location
Because our items are dispatched directly from regional fulfillment hubs to keep shipping costs low, we do not require you to physically mail your product back for a return in most circumstances. If an item qualifies for a refund or replacement under the conditions below, you will get to keep or safely dispose of the item.
Because our items are dispatched directly from regional fulfillment hubs to keep shipping costs low, we do not require you to physically mail your product back for a return in most circumstances. If an item qualifies for a refund or replacement under the conditions below, you will get to keep or safely dispose of the item.
Please do not send your purchase back to the manufacturer or fulfillment warehouse address on the shipping label.
2. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or you received the wrong item (incorrect size, color, or SKU), we will gladly issue a full refund or a free replacement.
If your product arrives damaged, defective, or you received the wrong item (incorrect size, color, or SKU), we will gladly issue a full refund or a free replacement.
Timeframe: You must report the issue within 30 days of the delivery date.
Proof Required: To validate your claim, please email us at gildandglimmer@gmail.com with your order number and clear photo or video evidence showing the defect, damage, or incorrect product variant alongside its packaging.
Note: If the outer shipping box is damaged but the product itself is intact and fully functional, a refund cannot be granted.
3. Order Delays & Non-Delivery
If your order has not arrived within our maximum shipping window guidelines, we will offer a reshipment or a full refund:
If your order has not arrived within our maximum shipping window guidelines, we will offer a reshipment or a full refund:
U.S. Shipments: Eligible for non-delivery claims after 45 days in transit.
Global Shipments: Eligible for non-delivery claims after 60 days in transit.
4. Sizing and Fit (Apparel)
Please consult our sizing charts carefully before purchasing. If we ship the correct size that you selected at checkout, we cannot offer a refund or replacement if it does not fit as expected. If you need a different size due to an ordering mistake, please contact us to discuss a partial discount or solution.
Please consult our sizing charts carefully before purchasing. If we ship the correct size that you selected at checkout, we cannot offer a refund or replacement if it does not fit as expected. If you need a different size due to an ordering mistake, please contact us to discuss a partial discount or solution.
5. Order Cancellations
Orders can be canceled for a full refund if requested before the item has been processed or shipped by the warehouse. Once an order has entered production or has shipped, it cannot be canceled or refunded while in transit.
Orders can be canceled for a full refund if requested before the item has been processed or shipped by the warehouse. Once an order has entered production or has shipped, it cannot be canceled or refunded while in transit.
6. Refund Processing Time
Once your photo/video claim is reviewed and approved, your refund will be automatically initiated. It typically takes 5 to 10 business days for the funds to reflect on your original payment method, depending on your bank.
Unfortunately, we cannot accept returns on sale items.